Troubleshooting the Carton Details folder (PS30)

Here are a number of common issues:

• I can't permanently change the Item Entry Method field
  Your Packer ID is set up with a Lock on the Item Entry Method field. Your System Administrator must update Maintain Packing Station Tables (PS09/Packer Identification) in order to give you authority to modify the Item Entry Method field.

• I can't permanently change the Quantity Entry Method field
  Your Packer ID is set up with a Lock on the Quantity Entry Method field. Your System Administrator must update PS09/Packer Identification in order to give you authority to modify the Quantity Entry Method field.

• A Carton ID Label prints every time I add a new carton
  You are set to Auto Print Carton ID Labels in Maintain Operator Controls (PS11). In order to stop this, your System Administrator must return the Carton ID Label Auto Print option to N/A.

• The Carton ID (Print) button is disabled
  The Print Option is associated with the Operator ID logged into Enterprise. If the Carton ID (Print) button remains unavailable or 'greyed' out, the Operator ID has not been granted access to print this label in PS11. Please see your System Administrator to modify PS11.

• The Carton Content (Print) button is disabled
  The Print Option is associated with the Operator ID logged into Enterprise. If the Carton Content (Print) button remains unavailable or 'greyed' out, the Operator ID has not been granted access to print this label in PS11. Please see your System Administrator to modify PS11.

• I entered the wrong Pack Quantity of an item
  Double click on the detail line in the list box and update the amount in the Pack Quantity field. Click Update Line to complete the change.

• I can't add a second Sales Order to my Packing Session
  The second and any subsequent Sales Orders must match the Packing Criteria of the first Sales Order entered in the Packing Session. The Packing Criteria for the first Sales Order are identified on the General folder.

• I can't add a second Sales Order to my Carton
  Your Carton Control is set to Single Order. Single Order Carton Control only allows ONE Sales Order to be packed in a Carton. The Carton Control setting is automatically set by your System Administrator in Company Control Initialization (CC00/Packing Station) and can be overridden in Packing Station in Maintain Paying Office Packing Criteria (PS10). Packers can override the Carton Control with an Supervisor override.

• Every time I add a new Sales Order to my Packing Number, the Carton ID field clears and I'm forced to enter a new Carton ID
  The Carton Control is set to Single Order. This means that a new Carton is required for each new Sales Order. If you want to pack more than one Sales Order into a Carton, you must change the Carton Control from Single Order to Multi Order.

• I can't scan/enter a Sales Order into the current Packing Number
  There are a number of potential reasons for this:
  • The Sales Order must be Scheduled and Printed before it can be accessed in PS30.
  • The Sales Order may already be on another Packing Number.
  • The Sales Order may have an Invoice number assigned to it; you cannot access a S.O. with an Invoice number in PS30.

• The Sales Order I'm trying to add is "Locked by 'OperatorID' (OE30). You are not allowed to access at this time ... "
  When a Sales Order is Scheduled and Printed, AND the Sales Order is open in OE30, the same Sales Order cannot be entered in PS30. The message identifies the Operator that has the Sales Order open in OE30. Once the Sales Order is closed in OE30, the Packing Session can resume.

• The Sales Order I'm trying to add has already been Invoiced
  Sales Orders that were originally processed through PS30 and Invoiced, can be reopened in PS30. For more information on opening a Sales Order in PS30 that has already been invoiced, please see Recalling a Packing Number
  

• Can I print the Carton Content forms for all of my cartons at once?
  You cannot print all of the Carton Content forms from the Carton Details folder, but you can print the Carton Content forms for your entire Packing Session from the General folder in PS30.

• Can I print the Carton ID labels for all of the Cartons at once?
  You cannot print all of the Carton ID labels from the Carton Details folder, but you can print the Carton ID labels for your entire Packing Session from the General folder in PS30.

• Can I print a Packing Slip before I finish packing?
  The Packing Slip can be printed at any time from the General folder in PS30. Please note: if a Sales Order has been scanned/entered in PS30, but no Sales Order lines have been packed, a Packing Slip will not print.

• Can I re-print a Carton ID label if one was printed already?
  Ensure the appropriate Carton ID displays in the Carton ID field and click on Carton ID (Print). You can do this as often as is necessary.

• I can't scan the Carton ID label
  The label may be damaged, therefore you can manually enter the Carton ID number and then reprint a clean label. (You can also print a brand new label and scan the new label.) OR
  The Carton ID label may assigned to another Packing Number.

• The Bin/Lot/Serial button is unavailable or 'greyed' out
  The Bin/Lot/Serial button is activated only when the item scanned is Lot/Serial controlled or when the Warehouse from which you are packing is Multibin.

• I've entered Serial Numbers (or Lots) on the Commit Lots and Serial Numbers screen but I can't leave this screen
  
  • If the Pack Quantity entered in the Carton Details folder is greater than the quantity committed on the Commit Lots and Serial Numbers screen (i.e. you've accidentally entered the wrong Pack Quantity), you can only exit the Commit Lots and Serial Numbers screen by entering the correct number of Serial Numbers (or Lots) or by pressing Escape on your keyboard. The following message displays: "The committed quantity is less than the ship quantity. Resolution may be required when the pack is closed, if the total packed quantity does not match the total committed quantity. OK". Click OK and then correct the Pack Quantity on the Carton Details folder.
  • If the Commit Quantity on the Commit Lots and Serial Numbers screen is greater than the Pack Quantity entered in the Carton Details folder, the following message displays: "The committed quantity entered cannot exceed the quantity to ship. OK". The Packed Quantity must equal the quantity Committed on this screen. Click OK and then correct the quantity Committed to match the packed Quantity.

• I've accidentally Emptied a Carton, how do I 'undo' this action?
  Unfortunately you must re-enter all of the items back into that carton. Packing Station is programmed to display a confirmation message before the 'Empty' action is carried out.

• I've accidentally Deleted the Sales Order, how do I 'undo' this action?
  Unfortunately you must re-enter the entire Sales Order. Packing Station is programmed to display a confirmation message before the 'Delete' action is carried out.

• I need to recall a CLOSED Packing Number
  For details on recalling a Closed Packing Number (with a Shipment number assigned and with or without Invoices generated), click here.
  

• When I over-pack items beyond the Order Quantity on the Sales Order, an Additional ('A') line is added
  Yes, over-packing beyond the Order Quantity results in a new line automatically added to the Packing Session and to the original Sales Order. You can over-pack up to a maximum of the Order Quantity on the Sales Order without creating a new line.

• I cannot add 'A' (Additional) lines for this item
  You cannot add 'A' lines to the Packing Session in the following scenarios:
  • the Sales Order is from a Multibin Warehouse
  • the product is a Variable Model
  • the item is Lot/Serial controlled

• My Item Entry Method is 'Sales Order Line Number' or 'Sales Order Line Number/Universal' and I cannot add a new line to the list box
  In either Item Entry Method, you are referencing the Sales Order line number for a line that does not exist. Change to a new Item Entry Method (i.e. do not use either Sales Order Line Number or Sales Order Line Number/Universal) to add the new line and then return to your original Item Entry Method; provided the Item Entry Method for your Packer ID is not Locked in PS09.

• I have 2 Products with the same UPC/EAN/GTIN code on the this Sales Order
  If a product contains the same UPC, EAN, GTIN, Supplier Product Code or Customer Product Code as another Product, the following message displays: "The Item Entry Method select + the Item entered points to multiple product codes. Please select another Item Entry Method." Select another Item Entry Method to enter the Product and then return to your original Item Entry Method.

• I have my Scale set up in Maintain Operator Controls (PS11), but when I click Get Weight, nothing happens.
  There are a number of items you can check to identify why the Weight is not being retrieved:
  • Ensure that the Scale is turned on.
  • Ensure that the Scale is connected to your local computer.
  • Verify that the Scale is communicating with the Port specified in PS11.

• When I use the Scale, I get the most cryptic messages!
  You are quite right, the error messages displayed when the Scale cannot interpret the Weight are not easy to understand. Unfortunately, these messages cannot be altered. The 3 most common causes of Scale error are:
  • The package(s) on the Scale has moved or swayed.
  • The package(s) on the Scale is over 150lb or 68.04kg.
  • The Scale is not set to zero when the package(s) is placed on it.
  One of the following messages displays in these cases:
  • "The scale returned the following error codes: Not at centre of zero - Under zero - Scale Motion. Correct the problems and try again."
  • "The scale returned the following error codes: Not at centre of zero. Outside zero capture range. Over capacity. Scale in motion. Correct the problem(s) and try again."
  • "Zero weight returned! If the carton is already on the scale, then remove it, set the scale to zero and put the carton back on to re-weigh it."