Compatibility Requirements for WIN 7.0/8.1/10 with Chrome versions 65 (and higher)

Index
Verify System Compatibility
Configuration
Configure MS Excel
Troubleshooting

Additional Information
Export to Outlook Contacts: Mapped Fields

This topic provides the details to ensure that your Windows 7/8.1/10 with Chrome 65 (and higher) desktop configuration is compatible with PointForce iTopia (PFE version 7.3 on iTopia 9.5).

PointForce iTopia supports Chrome 65 (and higher) on Windows 7, 8.1 and 10. Please be advised of the following note:

  • Microsoft extensions are not supported with Chrome, therefore the following features are not available: Outlook integration and anything using Microsoft ActiveX technologies.

Chrome has limited support for the Office Integration. Specifically:

  • Export to Excel, Edit with Excel, and Analyze with Excel are supported; and,

  • Export to Outlook Contacts is not supported.

Verify System Compatibility

The System Compatibility Check List enables you to determine whether or not your system's components are set up for compatibility with iTopia. The check list link can be found on the link on the PointForce login page. The required components on the checklist include:

    Checklist

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Configuration

To disable popups:

  1. Open PointForce iTopia in the browser. You do not need to login to PointForce, just have PointForce open when you open Google Chrome.

  2. Launch the Google Chrome application.

  3. Click in the top right corner of the browser window.

  4. Click the Settings option. The Settings folder opens.

  5. Click the Advanced option, found at the bottom of the browser window.

  6. Click the Content Settings option under the Privacy category. The Content settins window opens.

  7. Click the Popups option.

  8. Ensure Blocked (recommended) is enabled.

  9. Click the Add button associated with the Allow option.

  10. Enter [*.]tecsys.com in the Site input text box and click Add.

  11. Close the Settings folder to return to the original browser window.

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Configuring Interactivity with Microsoft Excel

To configure MS Excel to work with the Edit with Excel feature in PointForce iTopia, see the Configuring Interactivity with MS Excel topic.

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Troubleshooting

To clear the browser cache:

  1. Launch the Google Chrome application.

  2. Click in the top right corner of the browser window.

  3. Click the settings option. The Settings folder opens.

  4. Click the Advanced option, found at the bottom of the browser window.

  5. Click the Clear browsing data option in the Privacy and security section. The Clear browsing data window opens.

  6. Ensure the Browsing history check box is selected.

  7. Ensure the Cached images and files check box is selected.

  8. Ensure the Cookies and other site data check box is selected.

  9. Set the Time range to Last hour.

  10. Click the Clear Data button.

  11. Close the Settings folder and return to the original browser window.

 
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