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Troubleshooting: Elite WMS Interface
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Index General Troubleshooting Issues GTINs assigned UOMs |
General Troubleshooting Issues
In most cases, the main reason for issues with the WMS interface is determining what has happened with certain transactions or products. The purpose of this topic is to allow you to troubleshoot the issue(s) prior to calling TECSYS Support.Use Case #1 - A sales order has not made it to Elite WMS:
An order should be in Elite WMS if the order is scheduled but not yet invoiced. Here are some items to check:
| What to Check | Solution |
| Is the order scheduled? | If it is not, then schedule the order. |
| Are WM32 and WM33 running? | If they are not, then begin both programs, and then wait a few minutes to see if your issue is resolved. |
Use Case #2 - An order was shipped but not invoiced:
| What to Check | Solution |
| Confirm that the order was not invoiced. | If the order has an invoice number in OE45/IN45, then the order was invoiced. |
| Are WM32 and WM33 running? | If they are not, then begin both programs, and then wait a few minutes to see if your issue is resolved. |
| Check WM45 for any error messages against the order. | If you find the order in WM45, correct the problem and then manually invoice the order. |
Use Case #3 - PO or RMA is not in Elite WMS:
Purchase Orders will be sent to Elite WMS if they have been printed (via PO42 or via PO40 when the PO is flagged as 'Treat this PO as Printed' option). RMAs will be sent to Elite WMS if they have been printed in IN69. POs and RMAs are treated exactly the same inside Elite WMS.
| What to Check | Solution |
| Verify that the PO/RMA was printed. | If it was not, then print the PO via PO42 or PO40 ('Treat this PO as Printed' option) or the RMA via IN69. |
| Are WM32 and WM33 running? | If they are not, then begin both programs, and then wait a few minutes to see if your issue is resolved. |
Use Case #4 - A PO has been received in Elite WMS but not in PFE:
PO receiving is still done manually in PO60 or PO63. WM33 simply takes the product detail information regarding how much was received and stores this information in the file used to produce Receiving Verification List (WM26).
| What to Check | Solution |
| Verify that the PO was not received. | Check WM26 to ensure that the PO is not waiting to be received. Check IC45/C1 Purchase Orders for the current PO status. |
| Are WM32 and WM33 running? | If they are not, then begin both programs, and then wait a few minutes to see if your issue is resolved. |
| Check WM45 for any error messages against the PO. | If you find the PO in WM45, correct the problem, if possible, and retry. |
Use Case #5 - An RMA has been received in Elite WMS but not PFE:
When RMA receipts are uploaded, inventory adjustments are made into a hold warehouse defined in CC00/Warehouse Management Interface. The RMA quantities are updated to what was received in the warehouse. No credit note is generated.
| What to Check | Solution |
| Check IN67 for the RMA lines. WM33 sets the Status field to 'WMS' when it processes a receipt. | If the status is 'WMS', then the upload did occur. |
| Are WM32 and WM33 running? | If they are not, then begin both programs, and then wait a few minutes to see if your issue is resolved. |
| Check WM45 for any error messages against the RMA. | If you find the RMA in WM45, correct the problem, if possible, and retry. |
Use Case #6 - There is a product out of balance between PFE and Elite WMS:
| What to Check |
| Make sure WM33 is caught up. |
| Double-check that the systems are out-of-balance by comparing the 'On Hand' quantity in IC45 against the 'Current Quantity' column in the Inventory view (iv_f) in Elite WMS. |
| Check WM45 for any unprocessed items. If there are transactions not completed in PFE, complete them and then check to see if the product is still out of balance. |
Use Case #7 - A new product causing trouble receiving or shipping:
| What to Check | Solution |
| Check the Item Master view in Elite WMS to ensure that the new product is there. Once PFE downloads a new product to Elite WMS, the product is given an 'Inactive' status. In Elite WMS, the weight, dimensions and number of other pieces of information must be added before the item can be used for receiving and shipping. | When the item has a status of 'RDY', the issues with receiving and shipping will be gone. |
Troubleshooting GTINs assigned UOMs
The following is a list of issues that apply to GTINs assigned UOMs:
- If there is no inventory in PFE but there are transactions for the product in PFE that have not been sent to WMS in (inbound or outbound) in PFE, then all GTINs with an assignment of a UOM (1-4) can be:
- Deleted.
-
Modified (this includes the GTIN description, inner quantity (with the exception of UOM 1 that must always be 1) and all dimensions). Note: If the GTIN is defined as being related to a source, the inner quantity is not available as per normal.
- Added.
- Deleted.
- If transactions are sent to WMS and there is no inventory:
- GTINs assigned a UOM 1 cannot be deleted.
- Dimensions can be modified for all GTINs assigned a UOM.
- The GTIN description and inner quantity can only be modified for UOM 2-4.
- GTINs assigned UOM 2-4 can be deleted.
- New GTINs can be assigned a UOM (2-4).
- GTINs assigned a UOM 1 cannot be deleted.
- If there is inventory (in PFE), existing GTINs assigned a UOM:
- Cannot be deleted.
- Dimensions can be modified for all GTINs assigned a UOM The GTIN description and inner quantities cannot be modified.
- New GTINs cannot be added with a UOM assignment.
- Cannot be deleted.
