The I3 - RMAs panel in Customer Inquiries (SU45) displays all Return Merchandise Authorizations for the Customer selected in the Header Section.
The following list defines every field on the RMA panel:
- To display details about a specific RMA in the list box, highlight the RMA line and click on the Display Details button (hover over the words 'Display Details' until it becomes a button, then click the button). The Display RMAs (IN46) window opens for the RMA highlighted.
- Tip: Double-clicking on the RMA line in the list box automatically opens IN46.
- You can start the list box with a specific RMA by entering the RMA number into the field located in the right hand corner of the list box.
- The list box automatically displays RMAs for the current Customer (as applicable). There are 6 columns of information:
- RMA No. - the RMA number assigned to the RMA in Return Merchandise Entry (IN67).
- RMA Date - the Return Date entered in IN67.
- Reference - the RMA Reference information entered in IN67.
- RMA Amount - the RMA line extension from IN67.
- Ship Via - the Ship Via code entered in IN67.
- Freight Terms - the Freight Terms associated with the Customer from IM13 or entered in IN67.
I3 - RMAs
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