Disqualification Messages for Customer Deletion (SU16):

Listed below are the Disqualification Messages that are reported on the SU16 Customer Deletion Audit report. The message is interpreted and a suggestion is offered to assist in resolving the problem. The file name is also provided if Crystal Reporting is used to interrogate the file.

  • Invoices Exist - the total shippable value of all outstanding Orders/Invoices for this Customer is not zero. Use Customer Inquiries (SU45/C2) to check the outstanding shippable value and SU45/I1 to check Order details. If there are no outstanding Orders, then run the Order File Diagnostics (OE71) to reset this value. [File: SUCU, field SHIVAL]

  • A/R Balance - Customer's balance owing is not zero. Use SU45/C2 to check the Customer's Memo Account Balance stored in the Customer's Master File record. If the Customer's balance is zero, then run Delete Paid-Off Invoices (AR87), and use the same deletion date as the last running of the program. This resets the Customer's Memo Balance but does not delete any paid-off Invoices. [File: SUCU, field ARBAL]

  • Sales File - Customer has Sales History for This Year/Last Year. Use SU45/S1 or SU45/S2 to view the History. If Sales History exists for the past 2 years, then the Customer will not delete. [File: SACH]

  • Weekly Sales exist - the Purge Weekly Sales (SA94) program can be used to purge weekly sales statistics. [File: SAWS]

  • Weekly Customer Sales exist - SA94 can be used to purge weekly sales statistics. [File: SAWC]

  • Invoice History - Customer has Invoices in the Invoice History File. Use SU45/I1 to identify/review the Invoices. If desired, you use Invoice History Purge (IN89) to purge Invoice history by Invoice number. [File: INIH]

  • Customer/Product Sales History - Customer has Sales History for This Year/Last Year. Use SU45/S3 to view the Products that have History for this Customer. If Sales History exists for the past 2 years, then the Customer cannot be deleted. [File: SACPH]

  • Outstanding Orders - Customer has outstanding Sales Orders/Quotes. Use SU45/I1 to identify/review the Orders. If appropriate, they can be deleted using Enter Orders/Quotes (OE30). [File OEOO]

  • Outstanding Evolve Orders - [File: ECOH]

  • Ship-To Exists - Ship-To addresses are on file for the Customer. Use Maintain Ship To Addresses (SU14) to review/delete. [File: SUSH]

  • Customer/Product Restriction Exists - Customer has Product restrictions assigned. Use Maintain Product Restrictions (SU23) to investigate. [File: SURP]

  • Customer/Commodity Restriction Exists - Customer has Commodity restrictions assigned. Use SU23 to investigate. [File: SURC]

  • Consignments - Customer has consigned stock or there is Consignment Movement. Use SU45/R2 or Print Consignments (IC88) to investigate. Clear Consignment Files (IC89) can be used to purge the Consignment Movement. [File: ICCF]

  • Accounts Receivable Exists - Records exist in the Open Item Master for the Customer. Use SU45/C3 to investigate. AR87 deletes paid-off Invoices, but you cannot restrict that program to a single Customer. [File: ARAR]

  • Commission Record Exists - Records exist in the Unpaid Commission file; Print Outstanding Commissions (SA56) prints the Commissions from this file and the records accumulate even if you do not use SA56. Maintain Unpaid Commissions (SA55) can be used to investigate and delete these Commission records. [File: SAUC]

  • Open Service Call - An open Service Call is on file for the Customer. Use Enter Service Calls (SE30), invoke the Service Call query and use the Customer sequence to identify Service orders or the Customer being deleted. [File: SESC]

  • Open Contract - An open Contract is on file for the Customer. Use Contract Maintenance (CT30) to identify Contracts for the Customer being deleted. [File: CTCO]

  • RMA Record Exists - Customer has an outstanding RMA. Use Print Outstanding RMA Report (IN68) with Level 1 and 2 only to print a listing of the RMA numbers (without Product details) to identify the RMA(s) for the Customer being deleted. [File: INRM]

  • Paying Office - Customer being deleted is assigned as a Paying Office on another Customer account. Use Maintain Customer Master (SU13), invoke the Customer query and use the Pay To Customer sequence to identify the accounts on which the Customer being deleted is assigned as the Paying Office. [File: SUCU]

  • Claims/Charge Backs Record Exists - Use Claims/Charge Backs Control (AR36) to identify the Claim/Charge Back records for the Customer being deleted. [File: ARCB]

  • Outstanding Packing Session - Customer is used in an outstanding Packing Session. To identify the Packing Session, enter the Customer in SU45/I1. Look for an Order with a 'Packing' Status. Double click on the Sales Order to open OE45 and then click the 'More Header Info' button. The Packing Number for this Customer/Sales Order is displayed at the bottom of the screen. [File: PSPC]

  • Existing Paying Office Packing Criteria - [File: PSPP]

  • Customer/ShipTo EFT not deactivated - the customer has active customer/ship to/credit card records in Customer/ShipTo EFT for Tokenization (AR05). You must deactivate all records in AR05, re-run and accept SU16 in order to delete the customer(s). [File: SUCUV and INEV].

  • Product Sheet Exists - A product sheet reference exists in IM82. [File: IMPS]