Details (SE45)

The Details folder in Display Call History (SE45) displays general and dispatching information for the service call entered in the Header section.

• The information on this folder originates from the Dispatch folder in Enter Service Calls (SE30).

• The information is for display purposes only and cannot be edited in SE45.

The following list defines every field on the Details folder of SE45:

• Contact - displays the contact name associated with the service call.

• Tel/Extension - displays the contact's telephone number and extension (if applicable).

• Fax - displays the contact's fax number.

• Type of Call - displays the Type of Call entered on the original service call.

• Details List Box - displays the details of the service call entered in SE30.

• Call Date - displays the date on which the service call was created.

• Call Time - displays the time at which the service call was created.

• Technician - displays the primary technician assigned to the call. The technician's name displays to the right of this field.

• Field Rate - displays the Field Rate entered for the call. Field Rates are maintained in Rates (SE10).

• Travel Rate - displays the Travel Rate code entered for the call. Travel Rates are also maintained in SE10.

• Dispatched Date - displays the date on which the service call was dispatched.

• Time - displays the time at which the service call was dispatched.

• Equipment History - displays the Equipment History information on prior service activity for the equipment.

• Rescheduled - when selected, the service call was rescheduled.

• Callback - when selected, the service call had a callback because the repair was not successful.

^{Display Call History (SE45/Details)}