Manufacturer Warranty Info

• If the Call Type for the selected Equipment is set to the 'WAR' TAT code, the 'Manufacturer Warranty Info' window opens.

• A warranty file record is created during the Invoice Listing and Creation (SE42) update after which the Parts Warranty Claims (SE54) report can be printed to facilitate the submitting of warranty claims to the manufacturers.

• An Accounts Receivable invoice may also optionally be created for the warranty claim, and AR reporting can be separated from regular receivables by using a different bank code for manufacturers.

• The option to generate manufacturer warranty claim invoices is set in the Sales Office (SE01) maintenance program.

The following list defines every field on the 'Manufacturer Warranty Info' window:

• Manufacturer - enter or select from the query the manufacturer of the product entered. Manufacturers are maintained in Maintain Customer Master (SU13). If you select a manufacturer (customer) that is flagged as a prospect in SU13, the following error message displays: "Manufacturer ABC is a Prospect type. Only Customer types aer allowed. OK".

  In order to relate the different General Ledger codes used for parts and labor repairs covered by warranty, the manufacturers are entered as customers in SU13. They are assigned a different Bank account to isolate these invoices from regular customer's invoices. The Customer type, set to '8', is used to relate the manufacturer to the GL posting table on the General Ledger folder of Company Control Initialization (CC00/Invoicing).

• Manuf. Reference - enter a maximum of 20 characters in this field. The Manuf. Reference field can be used to enter any code supplied by the manufacturer to process a claim, such as the manufacturer’s product code for the Part covered under warranty. The Reference prints on the Warranty Claim Invoice. This is a mandatory field.

• Description - enter a Description to a maximum of 30 characters. This field may be used to enter a description of the reason for replacement of the part. Information entered here prints on the Warranty Claim Invoice.

• Quantity - enter the quantity being claimed under the warranty. The Quantity and Unit Price fields are not required to process the claim; the Extension may be entered instead.

• Unit Price - enter the unit price of the part being claimed under the warranty. The Quantity and Unit Price fields are not required to process the claim; the Extension may be entered instead.

• Extension - if you have entered a Quantity and a Unit Price, the Extension is automatically calculated by multiply the Quantity times the Unit Price and cannot be changed. If you have not entered a Quantity and/or Unit Price, you can enter a value in the Extension field. When the invoice is generated through SE42, a quantity of 1 is reported on the invoice with the value entered in the Extension field as the unit price.

When all of the information is entered, click OK to update and close the window. Click Cancel to ignore the changes and close the window.