Other Charges (SE30)

The Other Charges folder in the Service Calls Entry (SE30) program allows you to to enter any additional charges to the service call entered in the Header section that do not apply to Parts or Time. Other charges include taxes, surcharges, handling, etc.

The following list defines every field on the Other Charges folder:

• Code - enter or select from the query a Supplementary Charge code. Supplementary Charge codes are maintained in Invoice Supplementary Charges (IN01). Once a Supp Charge is entered, the Description defaults to the Supp Charge Description from IN01.
  • Note: If you want to enter a Miscellaneous Charge, enter ** in the Code field. This enables the 'Description' and 'GL Code' fields allowing you to configure the miscellaneous charge.

• Description - once a code is entered, the description defaults to the Description of the Supp Charge from IN01. You cannot modify this field unless you have entered '**' (Miscellaneous Charge) in the Code field. In this case, you can enter up to 35 alpha numeric characters in this field.

• GL Code - this field is only available if the Code entered is '**' (Miscellaneous Charge). In this case, you can enter or select from the query the GL code to which the charge is to be applied.

• Tax Override - select this check box to open the 'Tax Group' field and override the Taxes assigned to the customer. The Tax Group entered here is used on the Direct Bill invoice generated by Service Call Invoice Creation and Print (SE42).

• Tax Group - this field is only available when the Tax Override check box is selected. The Tax Group defaults to the Tax Group assigned to the customer in Customers (SU13) or in Customer Ship To Address (SU14) if an alternate Ship To Address entered on the service call.
  • The Tax Group determines how the service call will be taxed on the Direct Bill invoiced generated by SE42.

• Contract Discnt - the Contract Discount field is available only when the Contract Billing (CT) module is installed, and the equipment being serviced is covered on an active contract. If the CT module is installed and the equipment is on an active contract, this field defaults to 100% discount, but you can override this value as required.

• Amount - enter the amount that is to be charged for the Other Charge(s).

The following table outlines the functionality of each button on the Other Charges folder:

Button Label	Icon	Functionality
Warranty		Opens the 'Manufacturer Warranty Info' window that allows you to enter manufacturing information required for warranty purposes. For more information on the 'Manufacturer Warranty Info' window, click here.
Submit		Saves the other charge information entered for the current Service Call.
Delete		Deletes the currently recalled Other Charge. Note: You cannot delete Other Charges under the following conditions: The charge has already been invoiced through Service Call Invoice Creation and Print (SE42). The Service Call has been closed. The Service Call has already been issued and invoiced. Note: If the Service Call is closed and/or an invoice has been issued, you can still recall the issued invoice and reverse the close. Once this is done, you can delete the part.
Clear		Clears the current Service Call. You can enter a new Service Call or recall an existing Service Call.
New Record		Clears all of the fields on all of the folders that do not contain defaults but does not clear the Service Call. This action enables you to continue maintenance on the Other Charge folder for the current Service Call.
Dispatch Query		Locates a specific service call, or dispatches calls without opening the call in SE30. The Dispatch Service Calls browser contains the following information and functionality: List Box - includes the following columns of information: Customer, Technician, City, Type, Equipment, Status (if the service call has been dispatched 'Disp'd' displays in the column), Call Date and Time. Undispatched - when this radio button is selected only un-dispatched calls display. All Calls - when this radio button is selected all calls are displayed. Sort by - gives you the option to select one of multiple sort methods to review the open calls the list box though a drop list. Name, Location, Service Call, Address 1, Address 2, City, Contact, Telephone - displays Customer and Contact information for the selected service call. List Box - displays the details entered for the selected service call. Select - the Select button opens the selected service call in the list box in SE30. Dispatch Now - the Dispatch Now button sets the status of the selected service call in the list box to 'dispatched'. Note: You cannot dispatch Service Calls in the following scenarios: If the service call is an estimate. If the service call contains missing mandatory fields. If the service call is already dispatched. If the service call is closed. If the service call is for a customer that is on a credit hold.

^{Service Call Entry (SE30/Other Charges)}