Reasons a Sales Order is NOT Accepted in RS41:
There are a number of reasons why a sales order is not accepted and printed when you click Accept in RS41:
- If you have selected a Payment Method that is not 'Cash' and have increased the 'Amount Tendered' past the shippable value of the current Order AND there is no 'Deposit'. The following message displays: "Change is only given if payment type is cash. OK". Click OK to close the message window and make the necessary changes to the Payment information.
- If you have selected an EFT Payment Method but the current Order is NOT Authorized, the following message displays: "The invoice may not be accepted until all EFT Payments have been Authorized! OK". Click OK to close the message window and Authorize the EFT Payments.
- If the First Payment Method is 'Check' and you have selected 'Deposit' as the Second Payment Method and you enter an Amount Tendered and there are no back orders on the current order or the Amount Tendered in the Second Payment exceeds the backorder value plus applicable taxes. The following message displays: "Payment is greater than B/O value. Apply as payment on account? Yes/No". Select No to close the message window and make the necessary adjustments. Select Yes if you want to apply the payment to the Customer's AR account.
- If you enter a 'Cash' Amount Tendered that is less than the shippable value of the current Order, the following message displays: "Cash less than Amount Due? OK". Click OK to close the message window and modify the Amount Tendered.
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