Troubleshooting the Ship folder (PS41)

Here are a number of common issues:

• The Freight field is unavailable.
  There are a number of reasons why the Freight field is unavailable:
  • The 'Freight Charge' field in Company Control Initialization (CC00/Packing Station) must be populated with a Supplementary Code. If this field is blank, the Freight field is unavailable.
  • The 'Freight Terms' field is set to 'PR' (Prepaid) on the Ship folder.
  • PS41 is running with TMS and the 'Ship Via' is related to a TMS Service Code.

• I can't change the Shipping Address Information
  The Shipping Address Information can be updated in PS41/Ship only if the 'Override Ship To Address' field in CC00/Packing Station is set to:
  • Yes - the Ship To Address information can be modified manually or using the query associated with the 'Name' field.
  • Select Only - the Ship To Address information can be modified using the query associated with the 'Name' field only. Manual updating of the Name and Address Information is not permitted.

• One or all of the Print Options (Bill of Lading, Ship To Label, UCC-128) are unavailable or 'greyed' out
  The Print Options are associated with the Operator ID logged into Enterprise. If a Print button remains unavailable, the Operator ID has not been granted access to print this form/label in Maintain Operator Controls (PS11). Please see your System Administrator to modify PS11.

• How do I set up TMS?
  In order for the TMS option to be available, you must be set up to use TMS in CC00/Packing Station/TMS Parameters. The 'Utilize TMS' field must be selected.

• Why don't my Invoices automatically print?
  Invoices are automatically generated for each Sales Order in the Packing Session when the following conditions are met:
  • 'Generate Invoice' is selected in CC00/Packing Station.
  • 'Auto Invoice Generate' is set to YES in CC96.
  The Invoices automatically print when 'Invoice Auto' is selected in CC03 and 'Invoice Action' is set to S (Send Invoice with Goods) in SU13.