 |
 |
Troubleshooting the Quick Ship folder
Here are a number of common issues:
- When do I get a Shipment Number?
A Shipment Number is assigned to the Packing Session when you perform one of the following actions:- Update the Quick Ship folder.
- Hold the Shipment.
- Close the Shipment.
- I want to see my Shipment, but I can't enter my Shipment Number
You access your Shipment via the Packing Number. Although there is a Shipment Number assigned, PS30 recalls the Packing Number. The Shipment Number displays when the Packing Number is entered. - I need to recall my Closed Shipment but Invoices are generated, does the Freight Charge have to be handled separately?
Yes, we recommend that you delete the Freight Charge line from the Invoice first and then delete the Invoice.If you do not delete the Freight Charge manually from IN41, when you re-pack and ship the Sales Order, the original Freight Charge appears on the new Invoice. If you want to keep the original Freight Charge, we recommend that the Freight Charge on the Quick Ship folder be 0.00 when you re-pack the Sales Order; if you enter a value in this field, an additional freight line is added to the Invoice.
- I want to enter my Freight charge, but the Freight field is disabled
A Supplementary Code must be entered in the Freight Charge field in Company Control Initialization (CC00/Packing Station) in order to activate the Freight field in the Quick Ship folder. - I can't change the Shipping Address Information
The Shipping Address Information can be updated in Quick Ship only if the 'Override Ship To Address' is selected in CC00/Packing Station. - One or all of the Print Options (Bill of Lading, Ship To Label, UCC-128) are unavailable or 'greyed' out
The Packing Number/Shipment Number must be Updated before the Print buttons activate. Once the Shipment Number is Updated, the Print Options are associated with the Operator ID logged into Enterprise. If a Print button remains unavailable, the Operator ID has not been granted access to print this form/label in Maintain Operator Controls (PS11). Please see your System Administrator to modify PS11. - I want to recall a Sales Order on a Closed Packing Number with an OPEN Shipment Number assigned to it
A Shipment Number is assigned to a Packing Session when a Packing Number is Updated, put on Hold or Closed in the Quick Ship folder. When a Shipment is Updated or put on Hold, it is still considered "open" and not ready for shipping. Recalling a Packing Number with an Open Shipment number requires that the Shipment Number be deleted before the Packing Number can be recalled. For details on recalling a Sales Order, click here. - I want to recall a Sales Order on a Closed Packing Number with a Closed Shipment Number assigned to it
A Shipment Number is assigned to a Packing Session when a Packing Number is Updated, put on Hold or Closed in the Quick Ship folder. When the Shipment is Closed, Invoices are automatically generated if this feature is selected in CC00/Packing Station and the Shipment is ready for shipping. Recalling a Packing Number with a Closed Shipment Number requires that the Invoices generated for the for the Sales Order(s) be deleted (if applicable) and that the Shipment Number be opened and deleted before the Packing Number can be recalled. For details on recalling a Sales Order, click here. Note: Deleting a Shipment Number removes all details from the Shipment, including tracking numbers, weight, volume, and so on. - Why don't my Invoices automatically print?
Invoices are automatically generated for each Sales Order in the Packing Session when the following conditions are met:- 'Generate Invoice' is selected in CC00/Packing Station.
- 'Auto Invoice Generate' is set to YES in CC96.
