About Supervisor Overrides

The 'Supervisor Identification' is set up in Maintain Packing Station Tables (PS09/Supervisor Identification). Supervisor Overrides are assigned to Packer ID's in PS09/Packer Identification.

Supervisor overrides are required in the following scenarios within Packing Entry (PS30):

  • When the default setting is changed in the Carton Control field on the Carton Details folder.
  • When the default setting is changed in the Item Entry Method field for a Packer ID set up with a Lock on this field in PS09/Packer ID.
  • When the default setting is changed in the Quantity Entry Method field for a Packer ID set up with a Lock on this field in PS09/Packer ID.

Supervisor overrides are also required in the following scenarios when the Supervisor Password Required checkbox is selected on the Packer Identification (PS09) panel:

  • When a Packer selects a pack that was initiated by a different Packer ID.
  • When the pack does not balance to the Sales Order:
    • On the Carton Details folder, when the Packer adds an additional line to the Packing Session. The pack is considered over-packed on the Review folder, but the Supervisor Override is required only once (on the Carton Details folder) for the over-packing issue.
    • On the Review folder, when the Packer closes a pack that is under-packed. The pack is short shipped or items are not packed.

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