Troubleshooting PO60

Here is a list of common issues:

  • Elite WMS is our warehouse management system, can I cancel a PO in PO60?
    When Elite WMS is the warehouse management system, timing is critical:

    • POs being received in PO60 as regular receipts must be sent to the Elite WMS system for receiving via PO40 or PO42.

    • If the PO has been fully received in Elite WMS, you cannot cancel any portion of the PO. However, you can cancel all or any part of a line that is not received in Elite WMS.

  • Can I change the receipt quantity for a product that was uploaded by Elite WMS?
    Elite WMS controls the receipt of the product, therefore the receipt quantity cannot be manipulated.

  • Can I add more products to the receipt that is on a PO in Elite WMS?
    No, you cannot add more products to the receipt. The 'Without PO' folder is unavailable when Elite WMS is used as your warehouse management system.

  • When do I update PO60 with a receipt received by Elite WMS?
    Once the purchase order is received by the Elite WMS warehouse, you can receive the products in PO60. If you try to receive a product in PO60 on the 'Against PO' or 'Receiving' folders that has not been received by Elite WMS, the following error message displays: "The Purchase Order Line has not yet been received from Warehouse Management System. OK".

    • Note: When a PO is received in Elite WMS, a 'Packing Slip' code is assigned to the PO. It is strongly recommended that you enter this code into the Packing Slip field of PO60 for tracking purposes, however this step is not mandatory.

    • If the packing slip in PO60 does not match the packing slip information from Elite WMS, the following message displays when you enter the line number on the Against PO folder: "P.O. 000123 Line 00x has been received by Warehouse Management on Packing Slip xxxxx. OK". We recommend that you go back to the Header folder and change the Packing Slip, although you can accept the message and take no action.

    • Every time a single PO is received in Elite WMS, a new Packing Slip code is generated. If you are entering multiple POs in a single receipt, the message above will display every time a PO is entered that was received on a different packing slip in Elite WMS. You can ignore the message and continue entering all POs on the current receipt with the same packing slip or create a new receipt within the same batch.

  • What happens in PFE when Elite WMS only partially receives a Receipt?
    If a PO is partially received in Elite WMS and the partial receipt is received in PFE (balance of the line is not fully cancelled) a new record for the balance of the receipt is sent to Elite WMS once you run and accept PO64.

  • What happens in Elite WMS when the balance of a line is cancelled in PFE?
    If the balance of a line on the receipt is cancelled in PFE, then the line is not written back to Elite WMS once you run and accept PO64.

  • Can I enter the Hold Warehouse code in PO60?
    Hold Warehouses only apply when Elite WMS is used as the warehouse management system. The warehouse defined as the Hold Warehouse is CC00/Warehouse Management Interface cannot be entered as the 'active' warehouse/sales office in PO60. The Hold Warehouse is used to store RMA items and inventory flagged as on-hold.