Troubleshooting PO13:

Here are a number of common issues:

  • When the current product contains inventory in an Elite WMS warehouse, and the 'Transfer SKUs GTIN from' flag in CC00/Warehouse Management Interface is set to 'PO13's Default Costing Record', the following restrictions exist:

    • You cannot remove the Default Costing flag from a GTIN record currently flagged as the Default Costing record.
    • You cannot delete the GTIN flagged as the Default Costing record.
    • You cannot add a GTIN to be flagged as the Default Costing record.

  • What information from PO13 is sent to Elite WMS?
    The following GTIN records from PO13 are sent to the Elite WMS if the 'Transfer SKUs GTIN from' flag in CC00/Warehouse Management Interface is set to 'PO13's Default Costing Record' (via the file in parenthesis):

    • GTIN flagged as 'Default Costing'(pm_f)
    • All GTINs flagged as 'Transfer to WMS' from PO13 (al_f)

  • With Elite WMS in use as the warehouse management system, when are GTIN records sent to Elite WMS?
    This depends on the setting of the 'Transfer SKUs GTIN from' flag in CC00/Warehouse Management Interface. If this flag is set to 'PO13's Default Costing Record' then:

    • The GTIN code is sent to Elite WMS from PO13 if the 'Transfer to WMS' flag is selected on the PO13/Pack Info folder for the current GTIN record when the 'Add record to file' button is invoked.

    • The GTIN code is sent to Elite WMS from PO13 if the 'Default Costing' flag is selected on the PO13/Pack Info folder for the current GTIN record when the 'Add record to file' button is invoked.

    • The GTIN code is sent to Elite WMS from PO13 when the record is updated; this GTIN code is not flagged as 'Transfer to WMS' or 'Default Costing'.

  • In PO13 on the Pack Info folder, we keep a record of the GTIN's weight and measurements. Is this information sent to Elite WMS?
    No, this information is not sent to Elite WMS. All weights and measurements are controlled independently by Elite WMS.

  • We are using Elite WMS as our warehouse management system. Should we delete the GTIN record from PFE or Elite WMS?
    GTIN records can be deleted from PFE and/or Elite WMS, but the deletion is not communicated between the two systems. When you delete a GTIN record in PFE, the delete command is not sent to Elite WMS and if a GTIN record is deleted from Elite WMS, it is not removed in PFE.

    • Before deleting GTIN records from PFE or Elite WMS, it is essential to verbally communicate the action from one system to the other in order to keep the two systems syncronized.