Customer Deletion History

Additional Information
Customer Deletion History-Details Page

The Customer Deletion History view provides a listing of all customer delete transactions.

  • The 'Complete' field identifies the delete transactions that completed successfully. If the 'Complete' status is set to 'No', then you must check the iBIS Queue Message view for more details.

The following fields are available on the Customer Deletion History Search Results grid and are based on the order in which they appear in the grid on the search page:

  • Company - every record in the PointForce iTopia SQL database includes the Company Number. When reviewing the results from your search, the Company Number will display for all Customer records. This field cannot be edited.

  • Customer Code - displays the Customer code associated with the deleted Customer/Prospect.

  • Customer Name - this column only displays a Customer name if the deletion did not complete properly or if the Customer has been recreated in the Customer Master (SU13) view.

  • Date and Time Submitted - displays the date and time at which the deletion was executed in Delete Inactive Customers (SU16).

  • Submitted By Operator - displays the operator ID of the user logged into PointForce Enterprise when SU16 was run.

  • Complete - displays the status of the deletion transaction. Valid options include:

    • Yes - the Customer was successfully deleted.

    • No - the deletion did not successfully complete. In this case, then you must check the iBIS Queue Message view for more details.

For information on the functionality of each button on the Customer Deletion History Search Criteria Results/Grid page, click here.

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Customer Deletion History - Details Page

When you click on the View Record Details icon Detail for a specific record on the Customer Deletion History Search/Criteria Grid page, the Customer Deletion History Detail page opens for that record.

The following list defines every field on the Details page:

  • In the Main Context section, the Company and Customer Code display as reference information for the detail record you are viewing.

  • Date and Time Submitted - displays the date and time at which the deletion was executed in SU16.

  • Submitted By Operator - displays the operator ID of the user logged into PointForce Enterprise when SU16 was run.

  • Submitted By User - displays the user ID of the user logged into your network.

  • Complete - displays the status of the deletion transaction. Valid options include:

    • Yes - the Customer was successfully deleted.

    • No - the deletion did not successfully complete. In this case, then you must check the iBIS Queue Message view for more details.

For information on the functionality of each button on the iBIS Queue Message Details page, click here.