Restricted Products (SU23)

The Restricted Products (SU23) view allows you to restrict products for specific customers. You must have the e-Commerce module activated in PointForce Enterprise (PFE), in order to set up product restrictions as these restrictions apply only to your e-Commerce web site. Customers with product restrictions cannot add the restricted products to their shopping carts.

There is a relationship between Restricted Products (SU23) and Contact References (EC31/Customer Accounts):

• The product restriction/customer relationship is set up in SU23.

• In EC31/Customer Accounts, a relationship between the contact and the account (customer) is set up. A contact can be associated with multiple accounts. For each contact/account record, there is a 'Restricted Products Apply' flag.

• In order for the product restrictions to apply to the contact, the 'Restricted Products Apply' flag in EC31 must be set.

Note: You cannot edit the Company Number, Customer Code or Product Code information on either the Search Criteria/Grid page or on the Details page. If a record was created in error or the Product Restriction has changed for the Customer, you must delete the record and create a new one.

The following fields are available on the Restricted Products view and are based on the order in which they appear in the search results grid page:

• Company Number - every record in the PointForce iTopia SQL database includes the Company Number. When reviewing the results from your search, the Company Number will display for all records.

• Customer Code - displays the Customer Code associated with the record.

• Product Code - displays the Product Code for which the restriction is set up.

• Customer Selectable - this field is currently available for future custom use. You can also use this field for 'self defined' purposes. Valid options include:
  • Yes
  • No

For information on the functionality of each button on the Restricted Products Search Criteria Results/Grid page, click here.