Troubleshooting Schedule Invoice & Credit Notes (IN43)

Here are a number of common issues:

  • I have an EFT transaction that is not Authorized and I'm getting an 'error' message in IN43.
    When you have an EFT transaction that is not Authorized, the following message displays in IN43:

    IN43 EFT Auth

    Both Orders referenced in the Status message above were entered in OE30. The first Order (1001815) was Pre-Authorized in AR39 and the second Order (1001817) was Pre-Authorized in AR38. The Orders were both Invoiced in IN41. Once IN42 was run, two transactions were written to AR39 BUT AR38 is not turned on (i.e. there is a problem with the Gateway provider), and the Orders are not Authorized.

    At this point, you can continue to click Retry in the hope that the transaction will be Authorized in AR38 and/or AR39 OR you can click Cancel and exit IN43. You will have to try to schedule the Invoices at another time. If, however, you cannot wait for the Invoices to be Authorized, you can:

    1. Cancel IN43.
    2. Recall the Invoices that you want to change from EFT payments to On Account using IN99.
    3. Delete the Invoices in IN41.
    4. Recall the Order(s) using OE67.
    5. Recall the Order(s) in OE30 and change the Payment Method from EFT type to On Account.
    6. Re-run OE30/OE34 to schedule and print the Order(s) and then re-Invoice the Order(s) in IN41.

    Note: The Operator that controls AR38/AR39 should be notified that this process has taken place so that they can ensure that the Void Pre-Authorizations are taken care of.

  • I am trying to run IN43 for a Warehouse, but I keep getting an error that IN43 has been started but not completed for another Warehouse.
    When you run IN43 for a Warehouse, for example Warehouse 01, and a problem occurs while IN43 is running, a system lock is set. The lock gets cleared, but IN43 has not yet completed its run for Warehouse 01.

    If you run IN43 for Warehouse 02, the following message displays: "IN43 has been started but not finished for invoices/credits prefixed with 1. IN43 must be run to completion before any other cycles can be started. OK".

    Once IN43 is completed for Warehouse 01, you will be able to run IN43 for Warehouse 02.

  • IN43 returns a message about week end dates not being set up.
    The calendar must be set up in order for you to run IN43, specifically you must set up Maintain Week End Dates (SA06) for the year you are running IN43. If SA06 is not set up, you will not be able to run IN43.

 

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