Troubleshooting Tokenized Credit Cards

• If a credit card is deactivated in AR05 before the invoicing cycle is complete, a 'problem' record in AR39 records that the token is not active. Here is an example of the AR39 window with a rejection comment of "Token Not Active":

• In order to correct this scenario, you must:
  1. Recall the invoice in Recover Invoices for Re-Print (IN99).

  2. In AR39, assign another active tokenized credit card, non-tokenized credit card or On Account Payment Method via the Edit EFT button.

  3. Run IN42/43 again.

• Similarly, if a tokenized credit card is deactivated before an order is scheduled, a 'problem' record is recorded in AR39. You must assign another active tokenzied credit card, non-tokenized credit card or On Account Payment Method via the Edit EFT button before the order can be processed.