Troubleshooting AR39

• Why are there multiple displays of the same reference?
  If a Sales Order, Invoice or Credit Note is submitted with both Payment One and Payment Two as EFT Payment types, then the reference displays in AR39 twice, once for each payment. Both payments need to be Pre-Authorized or Authorized before the Order can be processed through the system.

  Enterprise also keeps track of how the transaction was manipulated. For instance, if you create a Sales Order in OE30 with only Payment One as an EFT payment method, the Order displays in AR39 once. If you recall the Sales order in OE30 after it is Pre-Authorized in AR39 and 'Reverse' the Pre-Authorization and resubmit the transaction to AR39, the reference displays twice.

• AR38 is not running, how do I change the Payment Method to 'On Account' for an EFT Payment Invoice?
  If AR38 is not running and you want to change the Payment Method to 'On Account' for an Invoice that has been printed (and Acceptance Codes entered) in IN42, the following message displays: "This invoice has already been printed. If you need to change the Payment Method you must recall the invoice in IN99 first and then re-print after changing the Payment Method." As the message states, you must first recall the Invoice using IN99 and then change the Payment Method. The Invoice must be re-printed.