Manage AVS Concerns

• Activate AVS; and,
• Order Manual Hold if AVS-N for BluePay; and/or,
• Order Manual Hold if AVS-C for BluePay.

The Manage AVS Concern window displays the payment information associated with the transaction that generated the AVS concern. You cannot modify any of the fields directly on this window.

The following list defines of each button on the window:

• Void Preauth – sends a void request to BluePay to cancel the pre-authorization on the sales order. This allows you to change the payment method for the transaction, update the credit card information or input a new address. Once the appropriate changes are made, click Submit and a new pre-authorization request is automatically sent to the gateway (as required).

• Release Manual Hold – releases the manual hold put on the transaction from the AVS concern. The order remains pre-authorized. Once the manual hold is released, the order can be scheduled and then printed (OE32/34 or OE33).

• Submit – this option is available once an action has been taken, i.e. once you release the manual hold or void the pre-authorization.

• Cancel – closes the window and no changes are made to the order.

^{Manage AVS Concern}