Customer Attentions (SUMA_SU18)

The Customer Attentions (ibis_suma) view allows you to add, modify and delete attention codes for customers and prospects. Attention codes are set up in Mailing Attention Codes (ibis_sumat) and are applied to customers/prospects in this program (suma). Once an customer attention code is assigned to a customer/prospect, you then assign the contact name and telephone number to the record.

The following list defines every field available in the customer attentions (suma) table in alphabetical order:

• Attention - displays the attention code assigned to the customer attentions record. Once a customer attention record is created, you cannot modify this field.

• Company - the company field is available when you create a new record. The company defaults to the company assigned to your user id in the Session Parameters view. You can change the default company during the creation process only. Once the record is created, the company to which the record is associated displays in the General section (at the top of the view).

• Contact Name - displays the contact name assigned to the customer attention record. You can edit this field as required. The contact name can be a maximum of 30 alpha numeric characters in length.

• Created By - displays the name of the user who created the record you are viewing or maintaining. May not be overridden.

• Created On - displays the date on which the record that you are creating or maintaining was created. May not be overridden. May also represent the creation date of the records you are attempting to retrieve.

• Customer - displays the customer code associated with the customer attentions record. You cannot edit this field.

• Modification Counter - this field is not maintainable. The date and time the record was last modified.

• Modified By - this field is not maintainable. The user or system process that last modified the record.

• Modified On - this field is not maintainable. The date on which the record was last modified.

• Telephone - displays the telephone number associated with the customer attentions record. You can edit this field as required. The telephone number can be a maximum of 20 numeric characters in length (this includes all dashes).

For the functionality of each action (i.e. button) available on this view, refer to the About the Actions topic.