Service Call Reasons (SE13)

The Reasons (SE13) program is used to maintain Reason codes that are used when entering labour charges in Enter Service Calls(SE30). The Reason code is used to explain any miscellaneous time entry, such as car broke down, sick, etc. Reason codes are optional when entering time information in SE30 unless the Time Type selected is assigned to the 'WAR' TAT code.

The following describes every field in SE13:

  • Reason Code - enter or select from the query a Reason Code. Reason Codes can be a maximum of 2 alpha numeric characters in length. This is a mandatory field.

  • Reason Description - enter a description of the Reason Code. You can enter a maximum of 20 alpha numeric characters in this field. This is a mandatory field.

The following table outlines the functionality of each button on SE13:

Button Label Icon Functionality
Submit Submit Saves the information entered for the current record.
Delete Delete Deletes the current record.
Clear Clear Clears all of the fields that do not contain defaults allowing you to enter a new Reason Code.

Reason Codes
Reason Codes (SE13)