Customer Recode Merge Execution (RM85)

The Customer Recode/Merge Execution (RM85) program recodes/merges Customers and Prospects previously entered in Customer Recode/Merge Entry (RM84). Once started, this program must run to completion.

Please be aware of the following important notes when running RM85:

• RM85 should be run ALONE. Files throughout the system are affected.

• Customer with tokenized credit card records in Customer/ShipTo for EFT Tokenization (ibis_ar05) are handled in a specific manner. For additional information, please see the Merging Customers with Tokenized Credit Card Records help topic.

• If you are recoding or merging customers and you have e-commerce, you must have the Event Processing (ibis_cc33) program running on the subscriber. RM85 creates an event (RPS - RM Customer) on the publisher which is replicated to CC33 on the subscriber. CC33 executes the event on the subscriber thereby keeping customers on the e-commerce web site in synch with customers on the publisher.

Using RM85:

1. The Start option allows you to start the Customer recode/merge update. You should run RM85 when no other programs are running (with the exception of CC33 on the subscriber which ensures that customers on the e-commerce web site are also updated with the recode/merge). The re-coding and merging of customer information affects most of the applications in the system. As the RM85 runs a progress bar displays to indicate which file are updating.
   Note: Various files are checked to ensure that any programs that involve Customer information are completed. A message displays for any program that must be completed prior to running the 'Start' mode which identifies the program and/or warehouse.

   Note: Running RM85 while other programs are running can cause unpredictable damage to your data. This damage may not be recoverable.

2. To close RM85, press Escape or click on the 'X' in the top right corner of the window.

^{Execute Customer Recode/Merge (RM85)}