Troubleshooting the Ship folder (PS41)

Here are a number of common issues:

  • The Freight field is unavailable.
    There are a number of reasons why the Freight field is unavailable:
    • The 'Freight Charge' field in Company Control Initialization (CC00/Packing Station) must be populated with a Supplementary Code. If this field is blank, the Freight field is unavailable.
    • The 'Freight Terms' field is set to 'PR' (Prepaid) on the Ship folder.
    • PS41 is running with TMS and the 'Ship Via' is related to a TMS Service Code.

  • I can't change the Shipping Address Information
    The Shipping Address Information can be updated in PS41/Ship only if the 'Override Ship To Address' field in CC00/Packing Station is set to:
    • Yes - the Ship To Address information can be modified manually or using the query associated with the 'Name' field.
    • Select Only - the Ship To Address information can be modified using the query associated with the 'Name' field only. Manual updating of the Name and Address Information is not permitted.

  • One or all of the Print Options (Bill of Lading, Ship To Label, UCC-128) are unavailable or 'greyed' out
    The Print Options are associated with the Operator ID logged into Enterprise. If a Print button remains unavailable, the Operator ID has not been granted access to print this form/label in Maintain Operator Controls (PS11). Please see your System Administrator to modify PS11.

  • I have Auto-Print set for my UCC-128 Labels, yet only the labels for my EDI Shipments print.
    The 'EDI Only' flag in PS11 must be selected for the UCC-128 Labels. If you want to print the UCC-128 Labels for all Shipments, then this flag must be de-selected in PS11. This flag is only available when you have the EDI module installed and when you have Auto-Print selected for UCC-128 Labels in PS11.

  • How do I set up TMS?
    In order for the TMS option to be available, you must be set up to use TMS in CC00/Packing Station/TMS Parameters. The 'Utilize TMS' field must be selected.

  • Why don't my Invoices automatically print?
    Invoices are automatically generated for each Sales Order in the Packing Session when the following conditions are met:
    • 'Generate Invoice' is selected in CC00/Packing Station.
    • 'Auto Invoice Generate' is set to YES in CC96.
    The Invoices automatically print when 'Invoice Auto' is selected in CC03 and 'Invoice Action' is set to S (Send Invoice with Goods) in SU13.

  • If I have an Order that is being paid by EFT, and items are added to the Order in Packing Station, what happens to the balance when the Invoice is generated?
    There are two possible scenarios:

    1. Only Payment 1 is used:
      • If the Customer on the Order is eligible to pay by EFT and On Account, any overage is automatically applied to 'On Account'.
      • If the customer on the order is only eligible to pay by EFT but does not have a default payment method defined in SU13, the original EFT information is copied to payment 2 of the order and the automated gateway authorizes the EFT transaction when the invoice is generated. If the customer has a default payment method, the EFT information is not copied to payment 2 and must be manually entered before the invoice cycle can be completed.

      Note: There may be a timing issue involved between the time the Invoice is generated and the time it takes for the Automated Gateway to Authorize the Invoice.

      If the Invoice is generated before the Automated Gateway performs its Authorization, the following message displays: "Unable to print Invoice ######. Payment has not yet been Authorized. OK". You need to print the Invoice through IN42.

    2. Both Payment 1 and Payment 2 have been exhausted:
      • Regardless of the Customer's eligibility for EFT, On Account or only EFT transactions, the overage is automatically put on the Customer's Account.

 
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