Troubleshooting PS11

Here is a common issue:

  • Auto Print is set up for the Bill of Lading, Ship To Label and UCC128 Label, but they won't print automatically
    To print these forms in Quick Ship, the Auto Print option must be set to PS30/Packing Entry. If you have the option set to PS41/Shipping Entry, these forms will print automatically only from PS41.

  • I have the recommended Scale (Triner PC 150 digital Bench Scale or Mettler Toledo PS60 Shipping Scale), but I can't get them to work with Packing Station.
    Packing Station is designed to work with the Triner PC 150 digital Bench Scale and the Mettler Toledo PS60 Shipping Scale. Due to firmware differences on older models of these scales, a firmware upgrade maybe required or the Scale may not work with Packing Station. Please contact Enterprise Support for additional assistance, but be advised that the purchase of a new Scale may be required if your old model does not work.

    Before you consider purchasing a new Scale, please take note the following: when selecting a Com Port to use for the scale, there must be NO other device defined in Windows using that port. You may find that COM1 has nothing physically plugged into it, yet when you use COM1 for the Scale and subsequently test the Scale in PS11, you receive a communication failure message. You must be sure to check for and remove any printers in Windows that were previously defined to the Com Port you are using.

    If you are still encountering issues, here is some additional configuration information:

    Triner PC 150:

    • The scale must be configured to run in Triner Technology Format with the baud rate set at 9600 baud, 8 data bits with no parity, demand mode for serial transmission and the lb/kg key enabled.

    Name

    Code

    Discription

    Value

    Baud Rate

    A1

    Serial port transmission Rate

    9600

    Data bits and parity

    A2

    Data bits and parity of serial transmission

    8n

    Mode of serial Transmission

    A3

    When serial ports sends data to computer (d=demand)

    d

    Serial Data Format

    A4

    Data format to be transmitted (3=Triner Technology Format)

    3

    Lb/kg key

    A5

    1=enabled

    1

    • These settings can be accessed on the scale by holding down the lb/kg key when you power up the scale. When the display shows "A1" the unit is in User Menu Mode.

      1. Press the ZERO key to display the current value for the code displayed.
      2. Press the TARE or PRINT key to cycle the values.
      3. Press the NET/GROSS key to set and save the selected value.
      4. Press the lb/kg key to go back to the code display.
      5. Use the TARE and PRINT keys to cycle the Codes.
      6. Repeat 1 thru 5 to check and set each of the codes.

    • When all codes are verified and set to the required values turn the scale off and back on. You are now ready to use the scale with Packing Station. Please refer to the manual to calibrate the scale.

    Mettler Toledo:

      Note: If your Scale was purchased from Tecsys Inc. the Scale is already be configured and ready for use.

    • The Mettler Toledo scale is configured by sending host commands to the Scale:

      1. Send the host command S to initiate the configuration setup sequence.
      2. Set the X9 serial Port Protocol to Mettler Toledo.
      3. Set the X10 stop bit to 1.
      4. Set the X11 Parity Bit to No parity.
      5. Set the X12 Data Bits to 8 Data Bits.
      6. Set the X13 Baud Rate to 9600 Baud.

    • Please refer to your Scale manual for a more details.

    Troubleshooting the Scales:

    • The Scales communicate through the workstation's serial port. Here are the steps to follow:

      1. Run PS11 and make sure that the operator is setup with a Scale.
      2. Make sure the Scale and COM port are correct.
      3. Hit the Test Scale button, if the test is not successful then continue on to step 4.
      4. Run Hyper Terminal from Start, Programs, Accessories, Communications.
      5. Set the connection to the proper COM port and set the port settings to 9600, 8, None, 1 and no flow control.
      6. Put something on the scale.
      7. Type a 'W'.
      8. If there is no response hit the Enter key.
      9. If there is no response type a 'P'.
      10. If there is no response hit the Enter key.
      11. If there is still no response verify that the serial cable being used is not defective.
      12. Verify that the computer's serial port is working.
      13. Try a different serial port.
      14. Try a different workstation.
      15. Verify the Scale is not defective.
      16. Try a different Scale if available.

 
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