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Back Ordering/Cancelling Lot or Serial Controlled Products:
If the Commit quantity for the Lot or Serial Product is less than the Order quantity, you must back order or cancel Lot or Serial controlled Products. Using the following example, let's walk through all possible scenarios:
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Example: Our Order line is entered as 2 Products ordered and 2 Products shippable and you only commit 1 Product on the Commit Lots and Serial Numbers screen.
Once the Commit Lots and Serial Numbers screen is closed, the following message displays: "The commitment entered is less than the quantity to ship. Back order the difference of (1). Yes/No". Depending on your answer to this message, many more message windows open up. The following section indicates the reply (Yes or No) and the next step.
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Yes - the following message displays: “Availability has changed, resulting in new shippable quantity of 1. Accept the new shippable qty? Yes/No”.
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No – the Order quantity remains at 2, the B/O is set to 1 and the To Ship quantity is set to 1.
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Yes – the Order quantity remains at 2, the B/O quantity is set to 0 (zero) and the To Ship quantity is set to 1. Recall the Order line from the list box and click Update. The following message displays: “You are about to cancel 1 unit(s). Continue? Yes/No?”
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No – the cursor moves to the B/O field. Make the necessary changes to the Order line.
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Yes – the following message displays: “Is this a customer cancellation due to inventory availability? Yes/No”.
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Regardless of whether you select Yes or No, the Commit Lots and Serial Numbers screen opens. Close the screen to update the Order line.
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No – the following message displays: “The commitment entered is less than the quantity to ship. Cancel the difference of 1? Yes/No”.
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No – the message window closes and you remain on the Commit Lots and Serial Numbers screen. Make the necessary changes.
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Yes – the following message displays: “Availability has changed, resulting in new shippable quantity of 1. Accept the new shippable qty? Yes/No”.
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Regardless of whether you select Yes or No, the Order quantity remains at 2, the B/O is set to 0 and the To Ship is set to 1. Recall the Order line from the list box and click Update. The following message displays: You are about to cancel 1 unit(s). Continue? Yes/No”.
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No – the cursor moves to the B/O field. Make the necessary changes to the Order line.
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Yes - the following message displays: “Is this a customer cancellation due to inventory availability? Yes/No”.
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Regardless of whether you select Yes or No, the Commit Lots and Serial Numbers screen opens. Close the screen to update the Order line. |
