Creating a new Case Type record

In the Case Types view, you can create a record from the Search Criteria/Results Grid page or from the Details page. If your user id has the correct permissions to create a record, a Create button displays on both of these views in iTopia.

  • Note: The ability to create new records is controlled by the permissions assigned to the resource within the role. Specifically, the Case Types resource assigned to your role must include the 'Create' operation.

Creating a new Case Type record:

  1. From either the Search Criteria/ Results Grid page or the Details page, click on Create.

  2. The Case Types/Create window opens. Here is an example of the fields displayed on the Create page:

    Create

    • Enter or select from the lookup Lookup a Company number in the Company field. Enter the number of the current company in which you are working. This is a mandatory field.

    • Enter the new Case Type. You can enter up to 20 characters in this field. Each Case Type must be assigned a unique code. This is a mandatory field.

  3. When all of the information is entered, click Continue to continue creating the new record.

    Note: If you enter an existing Company/Case Type combination and click Continue, the details page for that combination opens in edit mode.

  4. The Case Types-Detail page opens for the new record.

    • Description - enter the full description of the new Case Stage. You can enter up to 30 characters in this field. This is a required field.

  5. When the information is entered, click Submit or Save.

    • When you click Save, all of your changes are saved and you remain on the Case Type-Details page. Once you click Save, and the record is successfully created, the Submit button also displays on the Details page. If you click Submit, the changes are saved and you are returned to the Create page where you can enter another new Case Type.

    • TIP: If you decide that you do not want to create the current record, you can abort the process by clicking Close or Return to Search Page icon. The following message displays: "Are you sure you want to navigate away from this page? Any changes will be discarded. Click OK to continue, or Cancel to stay on the current page. OK/Cancel". Only changes made prior to the record being updated using the Save or Submit action buttons will be discarded.

  6. Repeat these steps until all of the Case Types are set up.

 

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