Frequently Asked Questions - Multi-Company

I work in a multi-company environment, yet I only see the results for 1 company when I perform a search. How can I see the results for all companies?
There are a number of ways for you to see the results for all companies:

  1. You can clear the data entered in the 'Company' field in the search criteria section of the view and then click Search. This step must be repeated on every view. If you want a more permanent solution, your User Attributes must be changed (see the next point).

  2. Your User ID's User Attributes are set up for only one company and not all companies. Your system administrator must change the Attribute Value to '*' for your User ID.

  3. In some cases, your User ID is set up with a User Restriction that enables you to view only one company (or specific companies). In this case, your system administrator will have to remove the restriction from your User ID.

I cannot add an AR Terms Code (AR03) from company 12 to my company 11 Customer Master Record (SU13).
You cannot add a code that exists for one company into a record that belongs to another company. The system does not allow this.

  • If, however, you have a code set up in both companies, it may appear as though you can add the code from one company into a record that belongs to another company. To illustrate this, we will continue with the AR Terms Code example: if you have the same Terms Code for both company 11 and company 12, and you select the Terms Code from company 12 and apply it to the company 11 Customer Master Record, the system automatically changes the selection to company 11 and allows the record to be saved.

 
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