Service Call on Credit Hold Print (SE57)

The Service Calls on Credit Hold (SE57) program prints any service calls currently on credit hold. For more information about Customer Credit Limit/Detail Checking see the Customer Credit Limit/Delinquency Checking section of the Overview of the Service Module document.

Follow these steps to print Service Calls in SE57:

  1. The Printer Selection screen automatically opens. Select the device destination and click OK.

  2. The Report Parameters screen for SE57 opens.

    • The Format field defaults to 'Service Calls on Credit Hold'. You cannot modify the Format field.

    • The Sequence field defaults to 'Customer Code'. You cannot modify the Sequence field.

    • If a New Page for each Break is required, select the check box.

    • The Levels list box displays the various Levels of detail available for the report. All Levels are automatically selected in SE57; the '>' before each Level option indicates the Level is selected. Double click on the line to remove the selector. SE57 includes the following Levels:

      • Detail Line
      • Report Total

    • There are no Restrictions that apply to SE57.

    • Select the Range From and To for the report. The Range must match the Sequence selected. Multiple Ranges may be entered.

      • In the From field, enter the starting 'code' for the report.

      • In the To field, enter the ending 'code' for the report.

      • The information displays in the list box below.

      • To add additional Ranges, repeat these steps.

        Note: To print the entire file (for example, for all Customer Code), simply tab through the From and To fields. The list box displays *Start and *End in the From and To fields.

      • To delete a Range from the list box, double click on the line. The following message displays, "Do you wish to delete this range? Yes/No". Click Yes to delete the range.

    • When all of the information on the Report Parameters screen is complete, click OK to run the report.

  3. The Report Complete screen opens when the report is generated. Enter the Acceptance Codes to accept the report (if applicable), click Restart to restart the printing of the report, or click Abort to cancel the report.

SE57
Report Parameters window from Service Calls on Credit Hold (SE57)

Here is an example of the Service Calls on Credit Hold Report:

SE57 eg
Example of the Service Calls on Credit Hold (SE57) report