Creating a CRM Account Manager

In the CRM Account Manager table, you can create a new CRM Account Manager record from the Search Criteria/Results Grid page or from the Details page. If your user id has the correct permissions to create a new Account Manager, a Create button displays on both of these views in iTopia.

  • Note: The ability to create new records is controlled by the permissions assigned to the resource within the role. Specifically, the CRM Account Manager resource assigned to your role must include the 'Create' operation.

Creating a new CRM Account Manager record:

  1. From either the Search Criteria/Results Grid page or the Details page, click on Create.

  2. The CRM Account Manager/Create window opens. Here is an example of the fields displayed on the Create page:

    Create

    • Enter or select from the lookup Lookup a Company Number in the Company field. Enter the number of the current company in which you are working. This is a mandatory field.

    • Account Manager - enter up to 20 alpha numeric characters for the short description of the Account Manager. This is a mandatory field.

  3. When all of the information is entered, click Continue to continue creating the new record.

    Note: If you enter an existing Company/Account Manager combination and click Continue, the details page for that combination opens in edit mode.

  4. The CRM Account Manager-Detail page opens for the new record.

    • Account Manager Name - enter the full name of the Account Manager. You can enter up to 30 alpha numeric characters in this field. This is a mandatory field.

    • Office Phone - enter the office telephone number associated with the Account Manger. You can enter up to 20 alpha numeric characters in this field. This field is optional.

    • Cellular Phone - enter the Cellular Phone number associated with the Account Manger. You can enter up to 20 alpha numeric characters in this field. This field is optional.

    • Email Address - enter the Email Address associated with the Account Manger. You can enter up to 64 alpha numeric characters in this field. This field is optional.

  5. When all of the information is entered, you can click Submit or Save.

    • When you click Save, all of your changes are saved and you remain on the CRM Account Manager-Details page. Once you click Save, and the record is successfully created, the Submit button also displays on the Details page. If you click Submit, the changes are saved and you are returned to the Create page where you can enter another new CRM Account Manager.

    • TIP: If you decide that you do not want to create the current record, you can abort the process by clicking Close or Return to Search Page icon. The following message displays: "Are you sure you want to navigate away from this page? Any changes will be discarded. Click OK to continue, or Cancel to stay on the current page. OK/Cancel". Only changes made prior to the record being updated using the Save or Submit action buttons will be discarded.

  6. Repeat these steps until all of the CRM Account Managers are set up.

 

Back