The I3 - RMAs panel in Customer Consolidated Inquiries (ibis_su45) displays all return merchandise authorizations (RMAs) for the customer selected in the Header Section.

The following list defines every field on the RMA panel:

  • To display details about a specific RMA in the list box, highlight the RMA line and click on the Display Details button (hover over the words 'Display Details' until it becomes a button, then click the button). The RMA Consolidated Query (ibis_in46) window opens for the RMA highlighted.

    • Tip: Double-clicking on the RMA line in the list box automatically opens IN46.

  • You can start the list box with a specific RMA by entering the RMA number into the field located in the right hand corner of the list box.

  • The list box automatically displays RMAs for the current customer (as applicable). There are 6 columns of information:

    • RMA No. - the RMA number assigned to the RMA in RMA Entry (ibis_in67).

    • RMA Date - the return date entered in IN67.

    • Reference - the RMA reference information entered in IN67.

    • RMA Amount - the RMA line extension from IN67.

    • Ship Via - the ship via code entered in IN67.

    • Freight Terms - the freight terms associated with the customer from Products (ibis_ici1.im13) or entered in IN67.