Technicians (SE11)

The Technicians (SE11) program is used to setup service technicians for use in Enter Service Calls (SE30) on the Dispatch and Time folders. Each service call must be assigned a primary technician, though time against the service call may be entered for multiple technicians. Each technician code is assigned the technician’s name, telephone number and regular hours worked.

The following describes every field on the Technicians panel:

• Technician - Enter or select from the query a technician code. You can enter a maximum of 6 characters. This is a mandatory field.

• Technician Name - Enter a maximum of 30 characters for the technician’s name. This is a mandatory field.

• Warehouse - Enter or select from the query a default warehouse. The default warehouse refers to the location where the technician would normally draw replacement parts for a service call. The default warehouse for the primary technician on a service call is the default warehouse when entering parts in Enter Service Calls (SE30).

• Telephone - Enter a maximum of 15 characters for the technician’s telephone number and extension if applicable.

• Time In - Enter the time in minutes and hours to indicate when the technician begins his/her day.

• Time out - Enter the time in minutes and hours to indicate when the technician ends his/her day.

  Note: The hours worked are used to validate time entered on a service call, issuing warnings if the time entered for a technician exceeds his/her normal working day.

• Time for lunch - Enter, in minutes, the time the technician is allowed for lunch.

The following table outlines the functionality of each button on the Technicians panel:

Button Label	Icon	Functionality
Update		The Update button saves the information entered for the current record and clears all of the fields that do not contain defaults.
Delete		The Delete button deletes the current record. Note: You cannot delete a record if it is in use on open service calls.
New		The New button clears all of the fields that do not contain defaults without updating the current record.

^{Technicians (SE11)}