Who to Call at Tecsys
This topic is designed to give you a quick list of contact points within Tecsys for all of your PointForce Enterprise (PFE) or PointForce iTopia (PFiT) issues, questions or concerns.
|Reason/Need to Contact Tecsys
|Customer Care Portal
|Support via email
|Support via telephone
||905-752-4550 press 1
|Client Care Website
||Requires special login, for setup:
|Online Help Feedback
|New Development Ideas
When you call for Support and press 1 for the support desk, one of the following will occur:
- You will be transferred to someone who will take down the information we need in order to diagnose the issue, you will be given a reference number, and you will be informed of how many calls are ahead of you in the queue.
- Your call will be routed to voice mail. Please leave a message with the following details:
- Your name.
- Your company.
- Your telephone number and extension.
- The program you were running when the error occurred.
- The error number if you can see it, e.g. Error 11, Error 47.
- The statement number, if applicable, e.g. stmt 47010, stmt 37920.
- Any other appropriate details, e.g. now we canít print picking slips, or the error is happening to everyone.